At Sanctuary House we are committed to upholding your privacy and taking care with your personal data as a valued customer, supplier or visitor to our website.
How we collect your information
There are several ways that we may collect information about you. These include:
– When you fill in a client record card at the salon ahead of a consultation or treatment
– When you complete an online enquiry form on our website
– When you provide it to us during a telephone conversation
What information do we collect about you
Depending on how you provide us with your information, the information that we collect can include: your name, telephone number, email address, your address and details of your specific enquiry and needs, medical information that is relevant to your treatment together with details of your doctor or medical care providers.
If you are a customer of, or supplier to Sanctuary House we will also collect information relating to the business transactions that have taken place between us together with relevant VAT & Companies house information (if applicable)
Security of your information
We have taken appropriate technical and organisational measures to ensure that your data is safe. Where we use software to house your information we have ensured that the software provider have also taken appropriate measures to ensure that your data is safe against unauthorised access, destruction, use, modification or disclosure of data.
How we use your information and the legal bases for this; If you are a customer or a supplier we process your data because it is necessary to fulfill or enter into a contract with you.
When you send us an enquiry you can opt in to receive marketing communications from us, we will then send you relevant communications until you remove your consent, which you can do at any time.
Who we share your data with
We will only share your data with third parties for the purposes of fulfilling our contracts with you or where we are required to by law or to enforce our legal rights.
Profiling and automated decision making
We do not undertake any automated profiling or automated decision making processes.
You have the right to:
– Request a copy of the information that we hold about you and to be told about its use
– Request that Sanctuary House rectifies or deletes your information or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use
– Object to the processing of your personal data
– Withdraw consent to the use of your information. All of our non-operational communications contain an unsubscribe link which allows you to withdraw consent
– Receive your personal data in a portable, commonly used, machine readable format to another data controller.
If you have any concerns or would like to exercise your rights and would like us to provide you with any information relating to the data that we hold, please either: Write to us at Sanctuary House, 3-4 Upper Norfolk St, North Shields NE30 1PT or email us at firstname.lastname@example.org
Once we receive your request we will ensure that we reply to you within one month..
You also have the right to lodge a complaint with the Information Commissioners Office (ICO) – information on how to contact the ICO is available at https://ico.org.uk/global/contact-us
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First Party Cookies
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WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress.
Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.