Privacy & Cookie Policies

Privacy Policy

At Sanctuary House we are committed to upholding your privacy and taking care with your personal data as a valued customer, supplier or visitor to our website.

How we collect your information

There are several ways that we may collect information about you. These include:
– When you fill in a client record card at the salon ahead of a consultation or treatment
– When you complete an online enquiry form on our website
– When you provide it to us during a telephone conversation
– We may collect information about you when you consent to the use of cookies on our website (you can read more about our cookie policy below)

What information do we collect about you

Depending on how you provide us with your information, the information that we collect can include: your name, telephone number, email address, your address and details of your specific enquiry and needs, medical information that is relevant to your treatment together with details of your doctor or medical care providers.

If you are a customer of, or supplier to Sanctuary House we will also collect information relating to the business transactions that have taken place between us together with relevant VAT & Companies house information (if applicable)

Security of your information

We have taken appropriate technical and organisational measures to ensure that your data is safe. Where we use software to house your information we have ensured that the software provider have also taken appropriate measures to ensure that your data is safe against unauthorised access, destruction, use, modification or disclosure of data.

How we use your information and the legal bases for this;
If you are a customer or a supplier we process your data because it is necessary to fulfill or enter into a contract with you.

When you send us an enquiry you can opt in to receive marketing communications from us, we will then send you relevant communications until you remove your consent, which you can do at any time.

Who we share your data with

We will only share your data with third parties for the purposes of fulfilling our contracts with you or where we are required to by law or to enforce our legal rights.

Profiling and automated decision making
We do not undertake any automated profiling or automated decision making processes.

Your rights

You have the right to:
– Request a copy of the information that we hold about you and to be told about its use
– Request that Sanctuary House rectifies or deletes your information or restricts processing if you have concerns over its accuracy, deletion or fair and lawful use
– Object to the processing of your personal data
– Withdraw consent to the use of your information. All of our non-operational communications contain an unsubscribe link which allows you to withdraw consent
– Receive your personal data in a portable, commonly used, machine readable format to another data controller.

If you have any concerns or would like to exercise your rights and would like us to provide you with any information relating to the data that we hold, please either: Write to us at Sanctuary House, 3-4 Upper Norfolk St, North Shields NE30 1PT or email us at

Once we receive your request we will ensure that we reply to you within one month..

You also have the right to lodge a complaint with the Information Commissioners Office (ICO) – information on how to contact the ICO is available at

Cookie Policy

What are Cookies?
Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site. For the full information about what cookies are and how they work, please visit

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this, although this may affect the experience that you have on the websites that you visit.

At Sanctuary House we use cookies to help you browse our website more effectively and so that we can understand the traffic that comes to our website and how people use the site, so that we can improve the experience for our users. We use the following cookies to achieve this, but we do not store any personally identifiable information in our cookie data.

First Party Cookies

These are cookies that are set by this website directly.
WordPress: Our websites runs the popular WordPress CMS and cookies are used to store basic data on your interactions with WordPress, and whether you have logged into WordPress.

Google Analytics: We use Google Analytics to collect information about visitor behavior on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. You can find out more about Google’s position on privacy as regards its analytics service at

Third Party Cookies

These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by Twitter and Facebook. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.